Q: Do your prints come framed?
A: Unfortunately, no. All of our prints are purchased unframed. All of the frames pictured in our listing photos are simply mockups and were created to demonstrate how your print could appear once framed.
Q: Where should I get my print framed?
A: Have a peek at the following link for more information on framing suggestions:
Q: Will you frame my print for me?
A: No. Unfortunately, it is beyond our control to provide frames for your prints.
Q: What is the difference between Giclee and Photo Rag?
A: We're glad you asked. Have a peek at the following link for more details on the differences:
Q: What is a gallery wrapped canvas?
A: Gallery wrap is a method of stretching an artist's canvas so that the canvas wraps around the sides of the stretcher bar or strainer bars and is secured to the back of the wooden frame.
Q: What is a stretched canvas?
A: All canvas prints are stretched, in order to be displayed. A rolled canvas print is a normal print before it is stretched over a “stretcher bar” - a thin wooden frame, to which the canvas is stapled to.
Q: Do you offer custom or personalized prints? How much does this cost?
A: A resounding yes! We cherish doing custom or personalized work. We don't charge you any additional fee for doing it either. All we ask is that you purchase the custom listing we'll set up for you first before we begin any work. Once you've done that, we'll work directly with you by sending you proofs and revisions until we reach a final approved design.
Q: How long does it take for you to ship my print?
A: We process all orders the day that they are placed and get them printed and shipped out anywhere between 1-5 days for standard orders! Prints that are oversized (our bus scrolls or anything over 30 inches in width or diameter may take 3-10 days before shipment.
Q: But my order is time sensitive! Do you offer rush shipping?
A: Yes! We offer shipping upgrades to ensure a speedier delivery for USA order. If you need it really quick, please contact us and we'll see what else we can do. A lot of times with rush order we can have your order in your possession in 48-72 hours (in the USA) after the order has been received.
Q: Can I combine shipping on multiple items?
A: Absolutely! For the most part, most of our products when combined with another item are significantly discounted or free when shipped with one or more items. The checkout system will handle this automatically for you when you are ready to place your order.
Q: Oops! I entered the wrong shipping address, can you ship my order to a different address?
A: Yes, as long as we have not already shipped it out. If you notice that you accidentally used the wrong address please send us a message as soon as possible and we'll make note of the change. If it's been more than 48 hours the odds become slim to do so, but we'll certainly try to track down all the right people to remedy this for you. In the event we cannot change the shipping address, you may possibly be able to pay a shipment intercept charge with the postal service (orders in the USA).
Q: Dang! My package was damaged during delivery! What should I do?
A: We certainly give it our best shot to ensure your items are well packaged and secured during the delivery process, but situations arise and these things sometimes are inevitable. If your item was damaged during delivery please send us a snap (mobile photos are suitable) of the damaged product as well as the damaged packaging within 3 days of receipt, we'll be more than happy to send out a complimentary replacement to you. Often times, we will need you to ship back the original order to us for insurance purposes, but should this happen we'll help walk you through what needs to be done.
Q: Can I change/cancel my order?
A: Yes, as long as it hasn't been already shipped. If you decide that you need to alter your order please send us a message as soon as possible (usually between 12-24 hours of your placed order).
*Please be aware: Should you have placed a custom or personalized order, we are unable to cancel or refund you once we have already started the design of your project.
Q: Do you offer refunds/exchanges?
A: Yes. Please refer to our returns page for more info as returns are subject to a 20% restocking fee: Returns
Q: I'd like to place a large order for multiple items from your shop, do you offer any discounts for bulk orders?
A: Absolutely! We occasionally run discount sales with coupon codes that you can find on our Twitter, Facebook and Instagram accounts as well of the specials we're offering!
Q: Why is the cost of your prints so high?
A: We only use the best materials, resources, printers and design ethics, therefore the price of our prints reflect this.
In return, you will receive prints that are acid-free, cotton fiber and will stand up to the test of time.
Q: What makes your prints different?
A: The attention to detail and high-quality resources we use to reproduce or design your print is sophisticated. You will find an unparalleled sharpness and clarity in your print that others cannot offer. We have also sourced much of our designs from the actual original artwork so there has been essentially zero loss of quality.
Q: How do I sign up for your email list?
A: You may signup to our newsletter at the bottom of our homepage.
Q: Do you offer wholesale?
A: You bet! We cater to wholesalers, interior designers, galleries and retail outlets on a regular basis. All that we ask for is a copy of your trade license and Tax ID. Drop us a note and we'll send a custom quote to you on the products you're interested in for wholesale.
Q: Dang it! I just bought something yesterday at full price and now today it's on sale. Can I have the sale price instead?
A: We can offer the difference in price in our store credit as longs as you purchased your item at original price and within 24 hours of the sale.
Q: Oops, I forgot to use my coupon code? Can you apply it to a previous order?
A: Unfortunately, we aren't able to go back and apply a discount to any previous orders.
Q: Can you give me a discount on my order?
A: Sign up for our newsletter or follow us on our social channels as we do have promos from time to time.
We can offer you 20% off any picture frame order you place with pictureframes.com - Use code MONARCH
Q: Do you have a retail store I can visit to see your products?
A: No. At this time our only presence is online and any Pop-up events we plan at the last minute.
Q: Where have I seen your work before?
A: You may have seen our work on HGTV's Fixer Upper, in Starbucks, on Television, in magazines, Etsy, Houzz or local shops.