FAQs
FREQUENTLY ASKED QUESTIONS
Last updated: 2026
WHO IS FOUNDRY?
Foundry is a Texas-based independent fine-art print shop. We offer made-to-order artwork for homes, offices, hospitality spaces, and other interiors through our online store.
DO YOUR PRINTS COME FRAMED?
No, unless a product page expressly states otherwise. Products are generally sold unframed, unmatted, and unmounted. Frames, mats, furnishings, and room settings shown in lifestyle images are illustrative and are not included.
HOW ACCURATE IS THE SCALE SHOWN IN ROOM MOCKUPS?
Lifestyle images are styling examples and may not depict exact scale. The selected dimensions shown on the product page and order confirmation control. Measure the intended wall space carefully and account for any mat and frame before ordering.
DO PRINTS INCLUDE A WHITE BORDER?
Border treatment varies by product and selected option. Review the product page and order confirmation for the border and final-sheet information that applies to your order. Contact hi@foundry.co before ordering if you need a particular border treatment.
WHAT MATERIALS DO YOU USE?
Materials vary by product and selected option. Available options may include fine-art paper, photographic paper, or canvas. The product page and order confirmation control. Manufacturer or production-partner specifications may be available upon request.
ARE YOUR PRINTS “ARCHIVAL,” AND HOW LONG WILL THEY LAST?
Longevity depends on the particular paper or canvas, ink system, production process, framing materials, light exposure, humidity, temperature, pollutants, and handling. We do not make one universal lifespan guarantee for every product. Where a manufacturer provides a documented specification for a particular material, we can share that information upon request.
DO YOU OFFER CUSTOM OR PERSONALIZED WORK?
Custom work may be available. Contact hi@foundry.co with the requested design, size, material, deadline, and intended use. We will provide a written quote and describe the proofing and revision process. Custom work generally cannot be cancelled or returned after design work, production, or customer-approved proofing has begun, except for a defect, damage, or other non-waivable right.
HOW LONG DOES PRODUCTION TAKE?
Unless a product page or order confirmation states otherwise, production ordinarily takes approximately 5 to 10 business days before shipment. Business days are Monday through Friday, excluding applicable holidays. Transit time begins after the carrier receives the package.
DO YOU OFFER RUSH PRODUCTION OR EXPEDITED SHIPPING?
Contact us before placing a time-sensitive order. Rush production or expedited shipping may not be available for every size, material, or destination. A faster carrier service does not necessarily shorten production time, and no arrival date is guaranteed unless we confirm it in writing.
CAN I CHANGE OR CANCEL AN ORDER?
Contact hi@foundry.co immediately. We will try to accommodate a request received within one hour after ordering, but we cannot guarantee changes or cancellation after production begins.
DO YOU ACCEPT RETURNS OR EXCHANGES?
Because products are made to order, we generally do not accept returns for change of mind, decorating preference, incorrect customer measurements, or an option selected by the customer after production begins. This does not limit remedies for an item that arrives damaged, defective, incorrect, materially different from the confirmed order or description, or rights that applicable law does not permit us to waive.
WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
Use our contact form or the function on our website within seven calendar days after delivery whenever reasonably possible. Include the order number and photographs of the product, the issue, the exterior packaging, and the shipping label. Keep the item and packaging while we review the claim.
HOW ACCURATE ARE ONLINE COLORS?
We make reasonable efforts to present colors accurately, but screens, browsers, lighting, and device settings vary. Printed color may differ slightly from a digital preview and between production runs. A normal color variation is not necessarily a defect.
HOW SHARP WILL A LARGE PRINT BE?
Perceived detail depends on the source image, selected size, printing method, and viewing distance. Large-format artwork is normally viewed from farther away than a small print. Product pages may contain size-specific guidance. Contact us before ordering if a small label, street name, legend, or fine line must remain readable at a particular distance.
HOW ARE ORDERS SHIPPED?
Carrier and service level vary based on the product, package size, destination, and available production partner. Tracking is provided when available. See our Shipping & Returns Policy for current production, delivery, international, damage, and return information.
DO YOU SHIP INTERNATIONALLY?
Yes, where checkout permits. The recipient is responsible for duties, taxes, brokerage, customs, and local fees unless checkout states otherwise. International orders may be produced or shipped from the United States, the United Kingdom, or another qualified production partner.
CAN I USE A FREIGHT FORWARDER OR RE-SHIPPER?
Yes. Foundry remains responsible for a problem that existed before confirmed delivery to the address provided, subject to our policies and applicable law. We are not responsible for loss, damage, delay, alteration, repackaging, customs handling, or misdelivery occurring after the forwarder or re-shipper accepts possession.
DO YOU OFFER TRADE, BULK, OR WHOLESALE ORDERS?
Trade or volume pricing may be available depending on the project, quantity, product, and delivery schedule. Use our contact form or our chat function with the requested items, sizes, quantities, destination, and deadline. Wholesale resale arrangements require separate written approval.
DO YOU OFFER PRICE MATCHING OR RETROACTIVE DISCOUNTS?
No. We do not generally apply coupons, promotions, sale prices, or price matches after an order has been placed. Promotional terms shown at the time of purchase control.
DO YOU HAVE A RETAIL STORE OR PHONE LINE?
Foundry is an online shop and does not currently operate a public retail showroom. Email is the primary customer-service channel. Contact hi@foundry.co and include your order number when applicable.
I FOUND SOMETHING UNCLEAR OR INCONSISTENT ON THE WEBSITE. WHAT SHOULD I DO?
Please contact hi@foundry.co before ordering and identify the page, product, option, or statement in question. We will review it and clarify the information. The product page, selected options, checkout details, and written order confirmation control a specific order.
