Shipping & Returns

MADE-TO-ORDER PRODUCTION

Unless a product page or order confirmation states otherwise, production ordinarily takes approximately 5 to 10 business days before shipment. Business days are Monday through Friday, excluding applicable holidays.

Production time is separate from carrier transit time. Oversized, custom, personalized, multi-piece, canvas, or unusually complex orders may require additional time. We will contact you if a material delay is expected.

If we learn that we cannot ship within the timeframe stated when you ordered, we will provide a revised estimate and the opportunity to consent to the delay or cancel for a full refund when required by applicable law.

ORDER CHANGES AND CANCELLATIONS

Send a change or cancellation request to hi@foundry.co as quickly as possible. We will try to accommodate a request received within one hour after ordering, but we cannot guarantee a change or cancellation after production begins.

Custom or personalized work generally cannot be cancelled after design work, production, or customer-approved proofing has begun.

SHIPPING CHARGES

Shipping charges and any free-shipping eligibility are shown at checkout. Free standard shipping may be available on qualifying orders over $150 where displayed at checkout.

Carrier, service level, and production location may vary based on the product, package size, destination, and available fulfillment partner. Foundry may use USPS, UPS, FedEx, DHL, another commercial carrier, or a local delivery partner.

TRACKING AND TRANSIT

When tracking is available, it will be sent to the email address associated with the order. Tracking information may take time to update after a label is created.

Carrier transit estimates are estimates, not guaranteed delivery dates, unless an express written guarantee applies. Weather, carrier interruptions, customs processing, labor disruptions, holidays, address problems, and other events outside Foundry’s reasonable control can affect delivery.

INTERNATIONAL ORDERS

International orders may be produced or shipped from the United States, the United Kingdom, or another qualified production partner, depending on the item and destination.

The recipient is responsible for import duties, taxes, brokerage fees, customs charges, and local delivery fees unless checkout expressly states otherwise. Customs authorities control clearance timing. Foundry cannot mark a commercial order as a gift or provide an inaccurate customs value.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs correction. We cannot guarantee an address change after production or shipment begins.

If a package is returned because of an incomplete, incorrect, or refused address, the customer may be responsible for reasonable reshipment costs unless the error was caused by Foundry.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Inspect the order promptly after delivery. Contact hi@foundry.co within seven calendar days after delivery whenever reasonably possible if an item arrives damaged, defective, incorrect, or materially different from the confirmed order.

Include:
• The order number;
• A description of the issue;
• Photographs of the entire product;
• Close-up photographs of the damage or defect;
• Photographs of the exterior packaging and shipping label; and
• Any other information reasonably requested to evaluate the issue.

Keep the product and all packaging while the claim is reviewed. Do not discard, alter, frame, mount, trim, or repair the item before receiving instructions if doing so could prevent evaluation of the claim.

After review, the available remedy may include replacement, repair where appropriate, a partial refund, or a full refund. Foundry will cover reasonable return shipping when a return is required because of confirmed transit damage, defect, or Foundry error.

A delay in reporting does not eliminate a right that applicable law does not permit us to waive, but prompt notice helps us document the condition and pursue a carrier or production claim.

DELAYED, LOST, OR MISSING DELIVERIES

Contact us promptly if tracking stops updating for an unusual period, a package appears lost, or a delivery cannot be located. We will review available tracking information and, where appropriate, open a carrier or fulfillment investigation.

If tracking shows delivery but the package is missing, first check the delivery area, building reception or leasing office, household members, neighbors, and any carrier delivery photograph or location information. Then contact the carrier and Foundry so the matter can be reviewed.

A carrier’s delivery scan does not automatically resolve every claim. Remedies depend on the facts, carrier findings, address information, proof of delivery, and applicable law.

RETURNS FOR CHANGE OF MIND

Because products are made to order, Foundry generally does not accept returns or exchanges for:
• Change of mind or decorating preference;
• Incorrect customer measurements;
• A size, material, finish, orientation, or border selected by the customer;
• Color differences caused by monitor or device settings that are within normal print variation;
• Failure to account for framing, matting, mounting, or available wall space; or
• A custom or personalized product approved by the customer.

This restriction does not limit remedies for an item that arrives damaged, defective, incorrect, materially different from the confirmed order or product description, or rights that applicable law does not permit us to waive.

REFUNDS

Approved refunds are issued to the original payment method. Foundry generally processes an approved refund within five to ten business days. Your bank or payment provider may require additional time to post the credit.

A refund required because an order cannot be shipped will include the applicable amount paid for the unshipped merchandise and any related shipping charge required by law.

THIRD-PARTY FORWARDERS AND RE-SHIPPERS

You may direct delivery to a freight forwarder, mail-forwarding service, repackager, hotel, business, or other third party. Foundry remains responsible for a problem that existed before confirmed delivery to that address, subject to this policy and applicable law.

Foundry is not responsible for loss, damage, delay, alteration, repackaging, additional shipping, customs handling, or misdelivery occurring after the third party accepts possession. Claims arising after that transfer should be directed to the forwarder or re-shipper.

PRICE ADJUSTMENTS

We do not retroactively apply coupons, promotions, sale pricing, or price matches to completed orders unless we expressly agree otherwise.